Client Bill of Rights
Effective Date: August 13, 2025
Graceful Nurture Home Health, LLC (“GNHH”) is committed to providing compassionate, respectful, and high-
quality home-care services. Clients receiving services from GNHH have fundamental rights protected under federal and state laws. These rights apply to all individuals served by GNHH across the United States.
Right to Non-Discrimination
You have the right to receive services without discrimination based on:
- Race, color, or ethnicity
- National origin or language
- Limited English Proficiency (LEP)
- Age
- Disability (physical, developmental, mental health, or sensory)
- Religion, faith, or creed
- Sex, gender, gender identity, or sexual orientation
- Marital, familial, or parental status
- Pregnancy
- Veteran or military status
- Immigration or citizenship status
- Any characteristic protected by federal, state, or local law
GNHH will provide legally required accommodations and interpreter services at no cost to you.
Right to Respect, Dignity, and Privacy
You have the right to:
- Be treated with courtesy, respect, and dignity
- Receive care in a safe, comfortable, and private environment
- Have your cultural, spiritual, and personal values respected
- Expect staff to protect your privacy during all services
- Participate in decisions regarding your care and services
Right to Information and Participation
You have the right to:
- Receive clear explanations about your care, services, and expectations
- Participate actively in creating and updating your service plan
- Be informed promptly of any changes in services or scheduling
- Ask questions and receive understandable answers
- Receive information in your preferred language (with interpreter support when necessary)
Right to Quality Care
You have the right to:
- Competent, trained, and supervised caregivers
- Services delivered according to professional standards
- Consistent and timely care
- Care that supports your health, safety, comfort, and independence
Right to Choose Providers and Services
You have the right to:
- Choose or decline GNHH services
- Request a change of caregiver or staff member
- Seek care from another agency or provider at any time
- Receive information about alternative resources or service options
Right to Confidentiality and HIPAA Protection
You have the right to:
- Confidential handling of your personal and health information
- Receive GNHH’s HIPAA Notice of Privacy Practices
- Approve or deny the release of your records, except when disclosure is required by law
- Request copies of your records
Right to Safety and Protection
You have the right to:
- Receive services in a safe and clean environment
- Be free from abuse, neglect, exploitation, retaliation, or harassment
- Report safety concerns without fear of reprisal
- Receive care from staff who are properly screened, trained, and supervised
If you ever feel unsafe, you may report your concerns immediately.
Right to Voice Complaints or Grievances
You have the right to:
- File a complaint without fear of discrimination or retaliation
- Report concerns verbally or in writing
- Receive a timely response and fair review
- Involve a family member, representative, or advocate
- File complaints internally or with external agencies
Submit Complaints To:
GNHH Compliance Department / Administrator
Email: info@gracefulnurturehh.com
Phone: 802-261-2594
External Options:
You may also file complaints with:
- U.S. Department of Health & Human Services, Office for Civil Rights (OCR)
- State Ombudsman or Consumer Protection Offices
- State Home-Care or Healthcare Licensing Agencies
- Disability Rights Organizations
GNHH will provide state-specific contact information upon request.
Right to Informed Consent and Refusal
You have the right to:
- Receive explanations before services are provided
- Consent to or refuse any service
- Withdraw consent at any time
- Be informed of potential consequences of refusal
Right to Financial Information and Transparency
You have the right to:
- Clear information about fees, rates, and billing practices
- Notification of services covered by insurance or other payors
- Written notice of any changes in charges
- Assurance that you will not be billed for services you did not receive
Right to Access Your Records
You have the right to:
- Review your records within a reasonable timeframe
- Request corrections to inaccurate information
- Authorize a representative to access your records, if desired
Right to Decide About Advance Directives
You have the right to:
- Create or update advance directives
- Appoint a healthcare proxy or representative
- Have your wishes honored within the limits of the law
- Receive care regardless of whether you have advance directives on file
Right to Personal Freedom and Independence
You have the right to:
- Make personal decisions about your daily activities
- Participate in community or social activities as desired
- Maintain independence consistent with safety
- Be free from unnecessary restraints or restrictions
Right to Professional Boundaries and Ethical Care
You have the right to:
- Expect staff to maintain professional boundaries
- Protection from conflicts of interest
- Care that adheres to ethical, legal, and professional standards
Right to Notification of Rights
GNHH will ensure that:
- You receive this Client Bill of Rights at admission
- Rights are explained in a way you understand
- Updated versions are provided if changes occur
- State-specific rights (when applicable) are posted at GNHH home offices
Acknowledgment
GNHH reaffirms its commitment to honoring, protecting, and upholding the rights of every client we serve.
